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Help Center 1.4 - Printable Version

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+---- Thread: Help Center 1.4 (/Thread-Help-Center-1-4)

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Help Center 1.4 - Diogo Parrinha - 08-30-2009

Although everybody can see this section and its threads and posts, only subscribers can download attachments. Click here to subscribe.

Help Center is a powerful and efficient help center for MyBB.

Managers can:
  • Browse opened and closed tickets
  • View tickets
  • Close tickets
  • Open tickets
  • View the support team (shows the list of groups that are managers and its members)
  • Create/Edit help documents
  • View help documents
  • Reply to tickets and delete replies
  • Delete tickets

Those with access to the admin panel can:
  • Create priorities
  • Create help categories
  • Create ticket categories
  • Change the settings if they want to disable or enable something

Regular users can:
  • Browse opened and closed tickets
  • View my opened and closed tickets
  • Reply to my own tickets
  • be PM'd when someone replies to a ticket
  • View help documents

Note:
there is a setting that makes it to send an email to a certain email address whenever a new ticket is submitted.
If this setting is enabled, the user is also requested to enter an email in case the support team wants to give further assistance through email.

Screenshots - from v1.0
- Manager
[Image: screenshot5q.th.png]
[Image: screenshot6y.th.png]
[Image: screenshot7j.th.png]
[Image: screenshot8xeb.th.png]
[Image: screenshot9t.th.png]
[Image: screenshot10.th.png]
[Image: screenshot11.th.png]

- Regular user
[Image: screenshot13.th.png]
[Image: screenshot12e.th.png]

- Admin
[Image: screenshot1s.th.png]
[Image: screenshot2n.th.png]
[Image: screenshot3foe.th.png]
[Image: screenshot4vzd.th.png]

License
License.txt

Change Log
* 1.4
Added edit documents feature.
Emails are not set to HTML so you can view tickets properly formatted from your email account.
Shows list of members that belong to managers groups in the support team page.
Added a few minor features that you probably won't notice.
Fixed a few minor issues.

* 1.3
Fixed a typo.
Fixed a bug that would display an error after deleting a help doc.

* 1.2
Fixed an error that would show up when creating a new help document.

* 1.1
Fixed a problem in view ticket
Fixed an email formatting bug.
Fixed a bug in close and open ticket links
Added online location
Managers can now delete tickets

Upgrade
Read the readme.

Download
Plugin attached to this post.


RE: Help Center - Trinit - 08-30-2009

coooooooooool i love itttttt


RE: Help Center - Josh G - 08-30-2009

Great! Thanks for this. Smile


RE: Help Center - Diogo Parrinha - 08-30-2009

You're welcome, please report any bugs you find. I've tested everything but can't be sure it has no bugs


RE: Help Center - M33 User - 08-30-2009

Awesome Plugin Nervo. Great Job.


RE: Help Center - eternalwolf - 08-30-2009

Great job Nervo!


RE: Help Center - Diogo Parrinha - 08-30-2009

Thanks guys Smile


RE: Help Center - Shadows - 08-31-2009

Indeed, great job, will use it ! Smile.

Thanks,
- Shadows.


RE: Help Center - Glas - 09-01-2009

This will be awesome useful if my Online music game project gets online (do not worry non-profitable project) ^^
i will translate it into spanish for all Big Grin


RE: Help Center - Diogo Parrinha - 09-01-2009

Okay, thanks Smile