Help Center 1.5

[Pirata Nervo]

Everyone can download this plugin but only subscribers can reply to this thread and get support. Click here to subscribe.

Description

Help Center is a powerful and efficient help center for MyBB.

Managers can:

• Browse opened and closed tickets
• View tickets
• Close tickets
• Open tickets
• View the support team (shows the list of groups that are managers and its members)
• Create/Edit help documents
• View help documents
• Reply to tickets and delete replies
• Delete tickets
  

Those with access to the admin panel can:

• Create priorities
• Create help categories
• Create ticket categories
• Change the settings if they want to disable or enable something
  

Regular users can:

• Browse opened and closed tickets
• View my opened and closed tickets
• Reply to my own tickets
• be PM'd when someone replies to a ticket
• View help documents
  

Note:
there is a setting that makes it to send an email to a certain email address whenever a new ticket is submitted.
If this setting is enabled, the user is also requested to enter an email in case the support team wants to give further assistance through email.

Screenshots - from v1.0
- Manager








- Regular user



- Admin





Instructions/Upgrading/Installing
Read the readme file.

Change Log
* 1.5
Fixed a few minor issues.
Fixed two pagination bugs.
Fixed a bug in deleting tickets (would not subtract one from the category tickets counter)
Added bread crumbs.
Fixed 3 possible CSRF vulnerabilities.
Now all templates are cached.
Changed license to GPLv3.
Compatible with MyBB 1.6 only.

* 1.4
Added edit documents feature.
Emails are not set to HTML so you can view tickets properly formatted from your email account.
Shows list of members that belong to managers groups in the support team page.
Added a few minor features that you probably won't notice.
Fixed a few minor issues.

* 1.3
Fixed a typo.
Fixed a bug that would display an error after deleting a document.

* 1.2
Fixed an error that would show up when creating a new help document.

* 1.1
Fixed a problem in view ticket
Fixed an email formatting bug.
Fixed a bug in close and open ticket links
Added online location
Managers can now delete tickets

Download
Plugin is attached to this post.

If you find any bugs, please report them please. (if you're not a subscriber, fee free to PM me for bug reports, not for support)

[Nebulos]

Hej!

This plugin looks promising and i'd love to get it working on my site.

I installed everything.. but when I try to add a ticket, i get this message..

Quote:The administrator hasn't created any categories yet and you can't submit any tickets with no categories.

so i tried to add categories.. but i can't find where to do it.. so i noticed this

Quote:Those with access to the admin panel can:

* Create priorities
* Create help categories
* Create ticket categories
* Change the settings if they want to disable or enable something

I can't do any of those things..

so the plugin doesn't know that i'm an admin.. how can i tell it that i am?

I'm on a mybb 1.6 (updated from 1.4 a while back)

Everything else seems to be working atm.

Any ideas?

[Pirata Nervo]

You must add your group the support team setting in the Help Center settings group.
Then, you must create categories in ACP -> Tools & Maintenance -> Help Center

Support members cannot create tickets.

[Nebulos]

okay.. i knew all that except that i didn't know where i could add more categories..
Thank you very much =)

One more thing..

Is it somehow possible to make it so that guests could also create support tickets and get help?
I don't Really need them to register for that.
Just wondering..

[Pirata Nervo]

Nope, that's not possible

[Scoutie44]

Heya,

Been a while since I've used this, but it would fit nicely into my future plans for NS. Anyways, I have one question:

- Does it email you when responses are made? I know it didn't have this functionality last time (or I didn't set it up). If no, is it easy to enable/add?

Aside from that, I'd imagine it's a somewhat complex job to set it up so users can simply email their response and have it added to the ticket like WHMCS? If you could shed some light on what's actually involved I would consider hiring you to add such functionality (if you're interested of course).

Thanks,
Chris.

Edit: Since 1.6 has the ability to utilize private threads, perhaps I wouldn't need to use this plugin at all. Either way, I'd still like to know if the email stuff can be done

[Pirata Nervo]

(12-03-2010 11:08 AM)Scoutie44 Wrote:  Heya,

Been a while since I've used this, but it would fit nicely into my future plans for NS. Anyways, I have one question:

- Does it email you when responses are made? I know it didn't have this functionality last time (or I didn't set it up). If no, is it easy to enable/add?

No, emails are sent for new tickets only.

(12-03-2010 11:08 AM)Scoutie44 Wrote:  Aside from that, I'd imagine it's a somewhat complex job to set it up so users can simply email their response and have it added to the ticket like WHMCS? If you could shed some light on what's actually involved I would consider hiring you to add such functionality (if you're interested of course).

Thanks,
Chris.

Edit: Since 1.6 has the ability to utilize private threads, perhaps I wouldn't need to use this plugin at all. Either way, I'd still like to know if the email stuff can be done

Definitely not easy. It would need a script in the server to detect incoming email to a certain email and then insert the ticket message into the corresponding ticket. I will never add this.

[BlackAngel]

I tried the plugin but when viewing a ticket I get this error:

MyBB has experienced an internal SQL error and cannot continue.

SQL Error:
1064 - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') ORDER BY p.dateline' at line 3
Query:
SELECT subject, message FROM csf_posts p WHERE pid IN() ORDER BY p.dateline

I looked in the code but the script isnt searching at all the posts table and it doesnt have any reason to do so...

Also there are some tickets that dont have this problems but no difference between them and the ones that do have this error :|.

Any idea?


I tried to replace categories, deleted them and remade them, looked in the database.. cant find anything wrong..

Have a nice day,
B.A.

[Pirata Nervo]

(12-22-2010 12:47 AM)BlackAngel Wrote:  I tried the plugin but when viewing a ticket I get this error:

MyBB has experienced an internal SQL error and cannot continue.

SQL Error:
1064 - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') ORDER BY p.dateline' at line 3
Query:
SELECT subject, message FROM csf_posts p WHERE pid IN() ORDER BY p.dateline

I looked in the code but the script isnt searching at all the posts table and it doesnt have any reason to do so...

Also there are some tickets that dont have this problems but no difference between them and the ones that do have this error :|.

Any idea?


I tried to replace categories, deleted them and remade them, looked in the database.. cant find anything wrong..

Have a nice day,
B.A.

Hey there,

Are you sure you're viewing a ticket? Because that SQL error is about the posts table and Help Center does not make use of the posts table. (Just search for "posts" in all help center files and you'll see that)

[BlackAngel]

I modified the ID of the tickets a bit. Made them from 21 or so but now I have the bug again with some tickets.

I am sure and as I said I already did that search but its happening again IDK why....

Solution?

Now whatever I do people cant create tickets anymore.. I mean they create them and get that error..

:| what the heck? I deleted my other support system (osticket) to use this one and it isnt working.. also bought a subscription here to get help..